Effective Date: [2025/07/24]
Thank you for using 2cg.co.za. We strive to provide a valuable and reliable platform for networking, buying, selling, and advertising. This Refund Policy outlines the terms under which refunds are considered.
Due to the nature of digital products and services, all purchases made on 2cg.co.za are generally non-refundable once a service (such as an ad listing or promotion) has been delivered or activated.
We may, at our discretion, offer a refund under the following conditions:
A technical error on our part that prevented your listing or ad from being published.
You were charged more than once for the same service.
Your content was removed or blocked in error by our moderation team within 24 hours of posting.
In such cases, please contact us within 7 days of the transaction date.
Refunds will not be issued if your content was removed due to:
Violations of our Terms and Conditions
Misleading, fraudulent, or inappropriate content
Abuse of the platform or misuse of features
To request a refund, email admin@2cg.co.za with the following details:
Your full name
Email address used on the site
Payment reference or screenshot
Description of the issue
We will respond within 3 business days.
If a refund is approved, it will be processed using the original method of payment. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
If you're unsure whether you're eligible for a refund or want clarity before making a purchase, contact us at admin@2cg.co.za.
Thank you for supporting 2CG – South Africa’s networking and trading community.
